Frequently asked questions
Changing or Cancelling a Reservation
Can I receive a full refund if I cancel my booking without any cancellation charges?
Yes. If your booking qualifies for a cancellation without penalty, the refundable amount will be returned to your original payment method. Our Operations Team will issue a credit note after deducting any applicable charges, if any. For bookings made through an online payment gateway, payment processing fees (typically 2.5% or higher, depending on the card provider) are non-refundable.
Will I be charged if I do not check in on the scheduled date?
Yes. If you fail to check in as scheduled, the booking will be treated as a No-Show, and cancellation charges will apply according to the booking terms and conditions provided at the time of reservation.
Can I change the traveller’s name without informing Journey Junction Travels & Tours (OTA)?
No. Any changes related to your booking, including passenger or guest name changes, must be requested through Journey Junction Travels & Tours (OTA), as all reservations are managed through our booking system.
How can I modify or cancel my reservation?
You can request to modify or cancel your reservation by contacting our Customer Support or Operations Team. If you require any assistance, our team will be happy to guide you through the process.
Will I be charged if I modify or cancel my reservation?
Yes. Any cancellation or modification made after a reservation has been confirmed will be subject to the applicable cancellation or amendment policy of the airline, hotel, or service provider. For bookings paid through an online payment gateway, applicable payment processing charges are non-refundable.
General Questions
What should I do if I have questions regarding my reservation?
You can contact Journey Junction Travels & Tours (OTA) by phone, email, or through our website. Our Customer Support Team will respond to your inquiry as quickly as possible.
Why haven't I received my booking confirmation email?
If you have not received your confirmation email, please check your Spam, Junk, or Promotions folder. If you still cannot locate it, please contact our support team for assistance.
Under whose name should the reservation be made?
The reservation must be made in the name of the traveller or guest who will actually use the booking and check in.
How will I know that my reservation has been confirmed?
Once your booking has been successfully confirmed, a confirmation email containing your booking details and travel documents will be sent to the email address you provided during the booking process.
Payment
What is the "Pay Now" option?
The Pay Now option allows you to confirm your booking immediately by making payment online using a valid credit or debit card. Applicable payment gateway processing charges will be displayed before your payment is completed.
Why was my credit or debit card declined?
Your payment may be declined for one of the following reasons:
• Incorrect card number, expiry date, or CVV.
• Your bank has blocked online or international transactions for security reasons.
• Insufficient available credit or account balance.
• The issuing bank declined the transaction.
If your payment fails, please contact your bank or try using another payment method.
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Is my payment information secure on your website?
Yes. Journey Junction Travels & Tours (OTA) uses secure payment technology to protect your financial information. Your card details are transmitted securely to the payment gateway and are not stored on our website or internal systems, ensuring maximum payment security.
Rates & Pricing
Can my booking price change after I receive confirmation?
No. Once your reservation has been confirmed and payment has been successfully processed, your booking price will remain unchanged unless you request modifications that affect the booking.
If I find a lower price after my booking is confirmed, can I request a refund?
No. Travel prices are dynamic and may change frequently depending on availability, demand, airline policies, hotel inventory, and market conditions. Once your reservation has been confirmed, the agreed booking price cannot be adjusted or refunded due to later price reductions.
Why has the price changed since I last checked?
Travel fares and hotel rates are dynamic and may change at any time based on availability, seasonal demand, supplier pricing, exchange rates, and other market factors.
Do your prices include taxes and service charges?
Yes. Unless otherwise stated, all prices displayed by Journey Junction Travels & Tours (OTA) include applicable taxes and service charges. However, payment gateway processing fees or other supplier-imposed charges may apply separately during checkout.