Online Payment Terms & Conditions

1. Authorized Payment

If you make a payment using a debit card, credit card, mobile wallet, bank transfer, or internet banking, you confirm that you are the authorized account or card holder or have obtained the permission of the authorized holder to complete the transaction.

2. Payment Failure

If your online payment is unsuccessful for any reason, you must complete the payment through an alternative method, such as bank transfer or cash deposit, within 24 hours of making the reservation.

Failure to receive payment within this period may result in the automatic cancellation of your booking. Any rebooking will be subject to availability and the applicable fare at the time of confirmation.

3. Fraud Prevention & Verification

To protect our customers and prevent fraudulent transactions, Journey Junction Travels & Tours (OTA) reserves the right to verify any payment before confirming a booking.

Where necessary, customers may be requested to provide:

• A copy of a valid government-issued ID or passport
• Proof of payment
• Authorization from the cardholder (where applicable)
• Additional documents required for payment verification

Failure to provide the requested documents within the specified timeframe may result in cancellation of the booking and refund processing in accordance with our Refund Policy.

4. Payment Gateway Charges

Any payment gateway processing charges, bank charges, currency conversion fees, or applicable transaction fees imposed by financial institutions or payment service providers shall be borne by the customer unless otherwise stated.

5. Customer-Initiated Cancellation

If an online payment transaction is cancelled by the customer after processing has begun, applicable payment gateway processing charges and bank transaction fees may be deducted from the refundable amount.

6. Alternative Payment Methods

The online payment gateway is provided solely for customer convenience and is not the only available payment option.

Customers may also complete payments through:

• Bank Transfer
• Cash Deposit
• Mobile Banking
• Other approved payment methods offered by Journey Junction Travels & Tours (OTA)

For payment assistance, customers may contact our Customer Support Team.